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Security & Privacy

Security & Privacy

At Golden Lady Casino, we understand the importance of protecting the privacy of our customers especially when it comes to their personal details. Personally Identifiable Information (PII) includes your name, email address, home address, telephone number, date of birth, debit/credit card data and much more personal information that has been collected on registration or through surveys. Our corporate-wide Customer Privacy Policy ensures that we collect, store and use our customers’ PII correctly in a manner that protects them and we always aim to meet your expectations of how such sensitive data should be handled.

Personal Information: We collect PII every time you use our online gambling services, make customer enquiries, register for information or use any other services in response to any communication from us. Third parties to whom you have also supplied this information may also provide us with your PII.

Purpose of Collection: When we process your PII we use this data to provide you with our online gambling services, process your enquiries, provide customer support, market our services and products that we believe will suit your personal preferences, notify you of any updates to our services and, most importantly of all, guarantee the safety and security of both the player and ourselves.

Security of your Information: We have implemented appropriate security policies, technical measures and rules to ensure that all personal data is fully protected from unauthorised access, unauthorised modification, unlawful destruction, accidental loss or any other improper use. Using the same 128meg digital encryption security system utilised by all major financial institutions, we guarantee that all communications between our customers and us are completely secure.

There are some recipients to whom your PII may be provided, including our own employees, any third party service providers who use your personal information to provide services to us and any auditors, contractors or other advisors who need them in order to audit our business processes. However all of our employees, data processors and any other parties detailed above are legally obliged to respect the confidentiality and correct usage of your personal information.

Advertising System: Our marketing system logs IP addresses so that our offers and promotions can be targeted more accurately, such as the displaying of language-specific banners, but it does not log email addresses.

Account Creation Information: Any information collected by us when you create an account is completely confidential and intended solely for the use of Golden Lady Casino. We do NOT share your personal data with any third party or organisation and we make every effort to keep this information safe and secure. However, we cannot be held responsible for any disclosure of information that occurs outside of our control, which includes unauthorised access due to third-party intervention and errors in transmission. We collect the email addresses of anyone who corresponds with us but if you would prefer not to receive emails from us, you can inform our support team by sending an email with the word “REMOVE” in the subject heading.

Winnings: Your winnings and cash-out data is strictly confidential and stored in a highly secure online environment. This information is kept private and never provided to third parties unless otherwise required under law, regulation or any other governmental or regulatory authority.
Security: Golden Lady Casino has strict security measures, technical policies and rules in place to ensure that all personal data is protected against unauthorised access, unauthorised modification, accidental loss, unlawful destruction and any other improper use. All communications between Golden Lady Casino and our customers is completely secure and confidential.